Frequently asked questions

In short — Neufund’s technology was too early for the market. The regulating bodies were not yet ready to embrace innovation of such scale.

To read our full statement please click here.


Until 16.01.2022 you can redeem your funds through your account. Learn how to redeem nEUR here.

Starting from 17.01.2022, our team will start paying out the funds via wire transfers and send your nEUR account balance to your linked bank account.

For more information please refer to the section below.


Starting from 17.01.2022 the platform will no longer be accessible.


After 29.01.2022 the only open communication channel will be our contact form on our website Neufund.org.


Until 17.01.2022 you can redeem your nEUR through the platform. Learn how to do it here https://blog.neufund.org/neufund-101-how-to-redeem-neur-a4bfb688f276

After that nEUR balances that have not been redeemed will be transferred to the bank account you’ve linked on the platform via a wire transfer processed by our team.

Please note that amounts that are worth less than 1 EUR and not accepted nEUR payouts will not be proactively redeemed. To redeem those amounts please contact us here https://neufund.org/ and we’ll wire transfer the amount to your bank account.


Until 17.01.2022 you can accept payouts from NEU directly through the platform. Learn how to accept payouts from NEU here https://blog.neufund.org/neufund-101-how-to-accept-a-payout-from-neu-4de6eb4cc4a2

After 17.01.2022, you can use the tool designed to help you get your unaccepted ETH payouts and convert your ETH-T on neufund.org.


If your account has nEUR tokens but you’ve lost your account access, after 17.01.2022 nEUR balances that have not been redeemed will be transferred to the bank account you’ve linked on the platform via a wire transfer processed by our team.

However, please check your inbox, as our team might reach out to you for some clarifications or additional information.


You will receive the transfer from Quintessence PLC, who is our partner that provides the issuance, purchase and redeems of blockchain-based tokens, such as nEUR tokens.


Quintessence PLC is our partner that provides the issuance, purchase and redeems of blockchain-based tokens, such as nEUR tokens.


As the Neufund platform will no longer be active, you can proceed to unlock your ETH commitments.

You can unlock your ICBM commitment in two ways:

If you have migrated your wallet until 17.01.2022 you can unlock your commitment through the platform. However, after this date you can use the instructions provided on the page https://neufund.org/. Please follow the instructions carefully.

If you have not migrated your ICBM wallet, by using https://commit.neufund.org/, please follow the instructions carefully. This page will stay active and instructions will be available even after the closure of the platform.


    Until 17.01.2022 you can convert your ETH-T to ETH by sending the ETH-T amount to your own platform wallet, it will convert automatically. Please note that you must use the platform and the platform’s “send” functionality for the transfer to be successful.

    After 17.01.2022, please use the tool provided on neufund.org to convert your ETH-T to ETH.


    If you locked EUR during the ICBM, please contact us support.neufund.org, our team will respond to your request promptly.


    If you are a FTH token holder, please contact us via the contact form on neufund.org, our team will respond to your request promptly.


    The NEU cannot be redeemed because it is a representation of your participation on the Neufund platform as a free grant of tokens.


    NEU tokens were always intended to represent the person’s participation on the Neufund platform, as Neufund’s platform will no longer be active, there will be no future payouts to benefit from.


    No purchases of NEU tokens will be refunded, due to the fact that Neufund does not purchase/sell NEU tokens, as they are granted as free tokens for participation in investment activity on the platform.


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